Overview
ARMORMAN will happily assist customers who wish to return or exchange goods purchased from any of our stores across Australia or online. Our returns policy is according to your rights under the Australian Consumer Law or Consumer Guarantees Act (NZ).
When returning products in stores, all products for return or exchange must be identified to the reception upon entry into the store and you’ll be directed to our dedicated in-store ‘Returns and Exchanges Desk’ where ARMORMAN Team Members will provide you with assistance.
Change of mind returns/exchanges
We are pleased to offer change of mind exchanges.
With a receipt or tax invoice:
- We can provide a refund
- All returned goods must be unused, in original packaging and in saleable condition
- Receipts and tax invoices must be valid and intact
All refunds will be provided back in the original tender. Cheques will be refunded as cash (once bank processing of the cheque has occurred) and credit card refunds must be processed back onto a credit card.
Note: A credit card must be present to receive a refund.
Without proof of purchase
Without proof of purchase we may not be able to accept your return.
PayPal
Returns can be made in-store or over the phone through Customer Support. Goods purchased using PayPal must be returned via the original payment method. If for any reason the system declines the return, an alternative tender will be offered.
Zip and Openpay
Goods purchased using Zip and Openpay must be returned via the original payment method. If for any reason the system declines the return, an alternative tender will be offered.
Trade account returns/exchanges
If you’re an account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an account credit.
Commercial quantities are not generally available for change of mind returns or exchanges.
Online purchases/exchanges
Online purchases can be returned either in-store with the tax invoice or by contacting our Customer Support team at sales@armorman4x4.com.au
Exceptions
Unfortunately we cannot offer a change of mind refund or exchange on the following items:
- Custom-made products
- Any product/s specifically custom made or modified at your request
- Custom Painted products
Marketplace returns / exchanges
Marketplace purchases should be returned by contacting the relevant third party Seller named on your order confirmation directly. If the Seller is unable or unwilling to accept a return, please contact sales@armorman4x4.com.au for further assistance.
Product recall
Refunds
Products and refunds are covered only by the item, and not installation costs or any other damages.
Unfortunately we can not accept default defect 4 days after acceptance of product. Anything outside of these agreements will alter the refund process.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@armorman4x4.com.au
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.