Change your mind?
No problem! You may return or exchange any product within 14 days, as long as it is in resalable condition and returned in its original packaging.
Products returned for change of mind can be returned for store credit within 14 Days’ note. A refund is not available for a change of mind.
You will be responsible for the original and return shipping charges and a Cancelation fee of 20%. This also applies to orders cancelled during transit. Please get in touch with us to confirm the shipping cost if your purchase price includes shipping.
Any Order placed Online or at the store while being processed which is subject to cancelation or change of mind will occur a 20% Cancelation Fee of the product only.
Product Usage:
When using the product, you agree that ARMORMAN 4X4 is not liable for any damages or issues that may arise from using the product inappropriately or in a manner that is not consistent with its intended use. In particular, you agree that ARMORMAN 4X4 is not liable for any damages or issues that may arise when using the product on/ off-road.
Please note that using the product off-road is not consistent with its intended use and may result in damages or issues for which ARMORMAN 4X4 is not liable. Any damage caused to the product or any other property must be referred to your own insurance provider.
Store Credit:
Depending on the situation and circumstances, a refund or Store credit or replacement will be issued after we have received the package and confirmed the item is in a resalable condition. Returns will not be accepted if you contact us after 14 days of receiving the item.
To be eligible for a return, your item must be unused and in the same condition you received. It must also be in the original packaging.
Store purchases must be returned to the store with your proof of purchase
To obtain a store credit note for a change of mind, you must first return the product(s) at your own cost. Under no circumstances will we issue a credit note before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.
Faulty Or Incorrect item?
The item needs to be returned. We will pay for return shipping costs. The item will then be replaced or a Store Credit, including the shipping cost. Please get in touch with us if you would like to make a claim.
Item damaged in transit?
Most bulky item will occur some blemishes and minor scratches from being freighted ARMORMAN4X4 assures to package the item securely to make assure the product reaches the customer safely.
Please get in touch with us before any installation to make a claim. We will not negotiate on damaged items after items are installed.
ARMORMAN4X4 Encourages to Add on Freight Product Cover please see the link below:
FREIGHT PRODUCT COVER
WHAT can be returned?
All our products are returnable Value / Except Special Order can not be refunded.
All returned items will be subject to the situation for the return will be given a Store Credit for the purchase amount.
There will be a store credit or Cancellation Fee of 20% that Will automatically apply to all Returns.
In case of Epidemic situation, products which have been with the customer for greater than 7 days will not be available for a refund due to the risk of the spread of infection to staff.
WHEN do items need to be returned?
Within 14 days of receipt. Returns will not be accepted if you contact us after 14 days of receiving the item.
WHERE do items need to be returned?
1/21 Power Rd, Bayswater 3153 VIC
Between hours:
Monday – Friday, 9:30am – 4:30pm.
PACKAGING MATERIALS?
Items need to be returned in the original packaging in Resalable Condition. We would need to be notified before a return is made.
If the item is not returned in the same packaging material, ARMORMAN 4X4 reserves its right to not accept the return.
If the product needs to be re-packaged by ARMORMAN 4X4, there will be a fee based on the returned item or product.
ADDITIONAL NOTES
If the product is damaged during installation or the vehicle is damaged due to incorrect installation, ARMORMAN 4X4 are not responsible and will not issue a refund or credit.
When you have received your package, please inspect your product for manufacturer defects or shipping damage before installation. If you notice any damages or blemishes, please get in touch with us ASAP.
Before sending any returns or exchanges, please contact our customer service representatives via email at sales@armorman4x4.com.au . Please include your order number, Name, Number, a specific description of damage/problem, photographs, and a clear explanation of your reason. If the return is authorised, you will receive an email with return instructions.
Shipping
To return your product, you should mail your product to ARMORMAN4X4, 1/21 Power RdBayswater VIC 3153, Australia.
You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If shipping an item over $80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.